See your GP by phone or video
If you've had a face-to-face visit at Lakes Boulevard Medical in the last 12 months, you can talk to one of our GPs by phone or video. It works well for scripts, referrals, results and check-ins, and you book it on HotDoc like any other appointment.
Booking a telehealth consult
Four short steps from booking to follow-up.
Choose a time
Pick a telehealth appointment on HotDoc, or ring reception and we'll book it for you.
Confirm your number
Check the phone number on your booking is correct, as that's how your GP reaches you.
Take the call
Your doctor calls or starts the video at your appointment time, depending on which you picked.
What happens next
Your GP sorts out any scripts, referrals or test requests during the consult and lets you know if you need to come in.
Things you can cover by telehealth
Some problems need a physical examination. If yours does, your GP will ask you to book a visit at the clinic in South Morang. Open 7 days, evenings until 10pm Monday to Thursday.
- Repeat scripts and reviewing your medicines
- Referrals to specialists and allied health
- Talking through test results
- Mental health check-ins and plan reviews
- Follow-ups for an ongoing condition or care plan
- Medical certificates and general health questions
Good to know before you book
- Who it's for: Patients seen face to face at the clinic in the last 12 months. New to the clinic? Please book a face-to-face visit first.
- Cost: Telehealth consults are billed under the current Medicare telehealth rules, so they are bulk billed for eligible patients.
- Have your phone charged and nearby a few minutes before the appointment.
- Under Medicare rules, you need to be in Australia for a telehealth consult.
- For a medical emergency, call 000.
Telehealth FAQs
Choose a telehealth appointment on our booking page (HotDoc), or ring reception on (03) 9436 0966.
It's for patients seen face to face at the clinic in the last 12 months. If you haven't had a face-to-face visit with us in that time, please book one at the clinic.
Whichever suits you. You pick phone or video when you make the booking.
Telehealth consults are billed under the current Medicare telehealth rules, so they are bulk billed for eligible patients.
Yes. Prescriptions, referrals and pathology requests can all be arranged during the consult, and your GP follows up if needed.
No. Medicare telehealth consults are only available while you're in Australia.
Book a phone or video consult
Choose a time on HotDoc and talk with one of our GPs wherever you are in Australia.