Your questions, answered

Yes. Evening and weekend times are on HotDoc with the rest of the week. Book online or call (03) 9436 0966.

We're open until 10pm Monday to Thursday. The last appointment time: [To be confirmed: last appointment time on weeknights].

No. We are closed on all public holidays. When we are closed, call 13SICK on 13 7425 for a home visit, or 000 in an emergency.

For a home visit, call 13SICK on 13 7425. In an emergency, call 000.

Yes. Every one of our doctors welcomes new patients, whatever their age. Book online with the GP you prefer, or phone reception on (03) 9436 0966.

Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies. Being a new patient doesn't change the cost.

Bring your Medicare card, any concession or DVA cards, a list of your current medicines, and any referrals or recent test results.

Yes. We're open Mon to Thu 8:30am to 10:00pm, Fri 8:30am to 5:00pm, Sat and Sun 9:00am to 5:00pm. Book online or call reception to find a time.

Yes. Book with your chosen GP online or through reception, and see them each time if you like.

Let reception know and we'll ask your previous clinic for your history. [To be confirmed: transfer of records form]

No. Telehealth is for patients seen face to face at the clinic in the last 12 months, so your first appointment is at the clinic. After that, telehealth by phone or video is available when it suits you.

Yes. Our GPs see babies, children and teenagers as well as adults. Bring your child's Medicare card, or the family card they're on. See children's health for more.

Yes. Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies.

The clinic bills Medicare directly for your GP consultation. You don't pay for the visit, and you don't need to claim a rebate.

Since 1 November 2025, for every eligible patient with a valid Medicare card.

We're open Mon to Thu 8:30am to 10:00pm, Fri 8:30am to 5:00pm, Sat and Sun 9:00am to 5:00pm. Billing for evening and weekend appointments: [To be confirmed: billing for evening and weekend appointments]

Some procedures have an out-of-pocket fee. Your GP explains the cost before you decide. [To be confirmed: which procedures have a fee, and the amounts]

You can still book. Without a valid Medicare card, the full fee applies. Ring reception on (03) 9436 0966 to ask what the fee is.

Yes, on the same terms as everyone else: be eligible for Medicare and bring a valid card. See New patients for what to bring to your first visit.

Telehealth consults are billed under the current Medicare telehealth rules, so they are bulk billed for eligible patients. It's for patients seen face to face at the clinic in the last 12 months.

Choose a telehealth appointment on our booking page (HotDoc), or ring reception on (03) 9436 0966.

It's for patients seen face to face at the clinic in the last 12 months. If you haven't had a face-to-face visit with us in that time, please book one at the clinic.

Whichever suits you. You pick phone or video when you make the booking.

Yes. Prescriptions, referrals and pathology requests can all be arranged during the consult, and your GP follows up if needed.

No. Medicare telehealth consults are only available while you're in Australia.

Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies.

Every 5 years if you're aged 25 to 74, have a cervix, have ever been sexually active and your last result showed no HPV. Your GP will let you know if you need an earlier test.

Most people can, with a vaginal swab done privately. It's not advised if you have unusual bleeding, pain or discharge, so check with your GP which test is right for you.

Yes. The vaccine doesn't cover all HPV types, so keep up your regular screening.

[To be confirmed: which GPs have an interest in women's health] Any of our GPs can help, and you can pick your doctor when you book online.

[To be confirmed: whether Lakes Boulevard inserts and removes contraceptive implants and IUDs, and who does it] Your GP can go through all your contraception options with you.

Yes. Your GP can see you before you conceive, confirm a pregnancy and refer you to the hospital where you plan to give birth. Shared antenatal care: [To be confirmed: whether Lakes Boulevard GPs offer shared antenatal care].

Yes. Book a longer appointment so you have time to talk about symptoms and treatment. Medicare also funds a perimenopause and menopause health assessment of at least 20 minutes.

Often, yes. Dorevitch Pathology collects on site and you don't need an appointment: Mon to Fri 8:00am to 3:00pm, Sat 8:30am to 12:00pm.

Yes. You're welcome to bring a partner, friend or family member to any appointment.

Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies.

No. Book a standard GP appointment online or ring reception. If it's a full check-up or a Heart Health Check, say so when you book so there's enough time.

Yes. We're Open 7 days, evenings until 10pm Monday to Thursday. See evenings and weekends for the full hours.

People with Medicare aged 30 and over. Medicare covers one every 12 months, unless you've had a different Medicare health assessment in the past 12 months.

It's a personal decision. Australia has no national prostate screening program, and the test has benefits and downsides. Your GP will talk them through with you, especially if you have symptoms or a family history.

At 45. People aged 45 to 74 can do a home test every 2 years. From 50 the kit comes in the mail, and from 45 to 49 you can order your first one online or on 1800 627 701.

Yes. Cardiologist Dr Jasmin Grewal (Complete Care Cardiology) consults from our building. You'll need a referral from your GP, and fees are set by the cardiology practice. See allied health and specialists.

A private appointment with your GP is a good start. MensLine Australia is available any time on 1300 78 99 78, and Lifeline is on 13 11 14. In an emergency, call 000.

Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies. Children on a parent's Medicare card are included.

Vaccines on the National Immunisation Program are government-funded for children with a Medicare number. For any vaccine outside the program, you're told the cost first.

Make an appointment. Your GP will check your child's record and set up a catch-up plan.

Once, any time from their third birthday to the day before they turn 4. See our Healthy Kids Check guide for what's included.

A yearly flu vaccine is recommended from 6 months, and it's government-funded from 6 months to under 5 years. The first time, a child may need 2 doses.

15 minutes at the clinic, in case of a reaction. Mild effects such as a sore arm or leg, redness or a slight temperature are common.

Through myGov, by phoning Services Australia, or by asking us. In Victoria, you need it to enrol your child in child care, kindergarten or primary school.

Yes. Young people can see a GP privately, and they can have their own Medicare card from 15.

Yes. We're open Monday to Thursday 8:30am to 10:00pm, Friday 8:30am to 5:00pm, and Saturday and Sunday 9:00am to 5:00pm. Book online or call (03) 9436 0966.

Nurse-On-Call gives advice from a registered nurse on 1300 60 60 24. 13SICK (13 7425) offers home visits outside our opening hours. In an emergency, call 000.

Yes, if your child is 3 and eligible for Medicare. Book with one of our GPs online or ring reception on (03) 9436 0966.

Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies.

Any time from the third birthday until the end of the day before the fourth. Medicare funds one Healthy Kids Check per child.

No, it needs to be on or after the third birthday. If you have worries about your child's development now, book a standard GP appointment.

Yes, provided they haven't had the Medicare Healthy Kids Check already.

Yes. Services Australia accepts it for the Family Tax Benefit Part A Healthy Start for School requirements. Tell Services Australia about the check before your child turns 5.

No. Your child remains eligible for other Medicare health assessments, including the Aboriginal and Torres Strait Islander health assessment.

Yes. We're open Saturday and Sunday 9:00am to 5:00pm, and Open 7 days, evenings until 10pm Monday to Thursday.

Your Medicare card with your child on it, the green book if you have one, a list of medicines, any reports from other health professionals, your questions, and a book or toy for your child.

Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies. This covers GP appointments for vaccinations and travel health. Some vaccines have a charge for the vaccine itself, and you're told first.

People aged 65 and over, pregnant women, Aboriginal and Torres Strait Islander people from 6 months, children aged 6 months to under 5 years, and people with some medical conditions.

[To be confirmed: private flu vaccine price at Lakes Boulevard]. Ring reception on (03) 9436 0966 for this season's price.

Whooping cough between 20 and 32 weeks of each pregnancy, RSV between 28 and 36 weeks, and flu at any stage. All three are on the National Immunisation Program.

The 2-dose course is on the national program for people 65 and over, Aboriginal and Torres Strait Islander people 50 and over, and adults with some conditions that weaken the immune system. Your GP can confirm whether you qualify.

People 75 and over, Aboriginal and Torres Strait Islander people 60 and over, and pregnant women between 28 and 36 weeks.

Ideally 6 to 8 weeks before you go, as some vaccines need more than one dose. If you're leaving sooner, still book, and your GP can focus on the vaccines that matter most for your destination.

If you have a wound, see a doctor or nurse within 24 hours if your last tetanus vaccine was over 10 years ago, or over 5 years ago for a deep or dirty wound. Some travellers also need a booster.

The 15-minute wait means our team can help you straight away in the rare case of a reaction.

Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies. This includes GP appointments for a mental health treatment plan and its reviews.

No. Book online or ring reception and ask for a longer appointment so there's time to talk.

Yes. We're Open 7 days, evenings until 10pm Monday to Thursday. See evenings and weekends for details.

It's a plan you and your GP prepare if you have a mental health condition such as depression or anxiety. Under Better Access, it lets you claim Medicare rebates for sessions with a psychologist or another eligible mental health professional.

Up to 10 individual and 10 group sessions each calendar year. The first referral is for up to 6, and your GP reviews your progress before referring you for more.

Since 1 November 2025, your usual GP, or a GP at the practice you're registered with through MyMedicare. The same applies to referrals and reviews.

Psychologists set their own fees. With a valid referral, Medicare pays a rebate per session, and there may still be a gap, so ask about the cost when you book.

Yes. Your conversation with your GP is confidential. There are a small number of exceptions, such as when someone's safety is at serious risk, and your GP can explain these.

Yes. You can bring a partner, friend or family member.

Call Lifeline on 13 11 14 or Beyond Blue on 1300 22 46 36, any time. In an emergency, call 000.

Yes. Book with one of our GPs and mention it's for a care plan. Your GP writes the plan with you and arranges any allied health referrals you need.

Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies. Allied health providers charge their own fees.

No. Medicare has no set list. The condition needs to have lasted, or be expected to last, at least 6 months, and you and your GP decide together whether a plan is right for you.

With a referral under your plan, up to 5 individual visits a calendar year, or up to 10 for Aboriginal and Torres Strait Islander patients. Providers set their own fees, so there may be a gap.

As often as every 3 months if you need it. For allied health rebates to keep applying, the plan must have been made or reviewed within the past 18 months.

A plan made before 1 July 2025 can be used for allied health visits until 30 June 2027. Your GP can help you switch to the new plan when it suits.

Under Medicare's rules, if you're registered through MyMedicare, your plan and reviews are done by the practice you're registered with. Ring reception on (03) 9436 0966 to talk about what that means for you.

Yes. Diabetes educator Satinder Kaur (SimplyDiabetes4U) and physiotherapists from Inspire Physio work from the clinic. They run their own practices, so book and ask about fees with them directly. Details are on our allied health page.

Usually, yes. Dorevitch Pathology collects on site and you don't need an appointment: Mon to Fri 8:00am to 3:00pm, Sat 8:30am to 12:00pm.

Yes, if you meet Medicare's criteria. We provide the assessments for people 75 and over, people 45 to 49 at risk of a chronic condition, and people 40 to 49 at high risk of type 2 diabetes.

Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies.

Every 12 months once you turn 75, each year.

Most likely the 45 to 49 assessment, which you can have once if you're at risk of a chronic condition. Your GP will confirm the right one.

It's a brief set of questions that estimates how likely you are to develop type 2 diabetes in the next 5 years. If you're 40 to 49 with a high score, Medicare covers a type 2 diabetes risk assessment every 3 years.

Longer than a regular appointment. [To be confirmed: health assessment appointment length at Lakes Boulevard]

Yes. Three-year-olds can have the Medicare Healthy Kids Check, once. Read our Healthy Kids Check guide for details.

Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies. A GP skin check consult is bulk billed for Medicare-eligible patients. If a procedure has a fee, your GP explains it first.

[To be confirmed: which GPs at Lakes Boulevard do skin checks] You can book online through HotDoc or by ringing reception on (03) 9436 0966.

It depends on your risk. healthdirect recommends a full skin check by a doctor every 6 months for people at high risk of skin cancer. Your GP can advise what suits you, and you should book sooner if a spot is new or changing.

[To be confirmed: whether skin biopsies and excisions are done at Lakes Boulevard] Your GP will talk you through the options for any spot that needs more than a check.

At our sister clinic in the ICO Health Group: Skin cancer and dermatology at our Mernda clinic (opens the Mernda Junction Medical website in a new tab).

A small handheld magnifier with a built-in light, used to look at a spot on the skin in close detail. Examining skin this way is called dermoscopy.

Dorevitch Pathology collects at the clinic Mon to Fri 8:00am to 3:00pm, Sat 8:30am to 12:00pm. It's closed on Sundays.

No. Collection is walk in. Bring your request form any time during collection hours.

Only if your test needs it. Your doctor will tell you, and for how long.

Dorevitch bills for pathology and sets its own fees: [To be confirmed: Dorevitch billing at Lakes Boulevard]. Your GP appointment is billed by the clinic. Bulk billed for Medicare-eligible patients. Some procedures have an out-of-pocket fee. Without a valid Medicare card, the full fee applies.

They go to the doctor who ordered your tests. Book an appointment with that doctor to talk them through, at the clinic or by telehealth.